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Project Manager

JOB DESCRIPTION

Our headquarters are in San Francisco, but we are open to applicants located anywhere in the USA. 

Responsible for end-to-end project management on a portfolio of technology clients. Includes project scoping, planning, delivery, client engagement, trouble shooting/ managing operational parameters and cross functional project resources. 

KNOWLEDGE

  • Strong project management skills with the ability to manage the full project lifecycle.  
  • Good working knowledge of BPO service delivery processes.
  • Develops and maintains good technical and marketing knowledge of Samasource service offerings and our product capabilities.  
  • Ability to translate business needs into technical requirements
  • Ability to identify root cause of problems and design solutions to solve them
  • Strong communicator, able to explain complex concepts/ideas clearly to many different stakeholders
  • Ability to assess and understand technology utilized in the assigned customers environment.  
  • Ability to work cross-functionally within Samasource across multiple geographies and time zones.
  • Resolves/ troubleshoots a wide range of technical issues in creative and agile ways.
  • Working knowledge of spreadsheet and other office software (For e.g. Excel, Word, PowerPoint etc)

JOB COMPLEXITY

  • Develops/maintains strong relationships with partners/customers and Samasource sales teams in order to assist in identifying new opportunities.  
  • Becomes intimately familiar with the customer's initiatives and project goals, including project scoping, change management and provides key insight about such goals and initiatives within Samasource.  
  • Collaborates with other Project Managers, Sales/Business Development teams, and Engineering/Product to identify technical/business needs, drive research and specifications, and in some cases build solutions to improve satisfaction of workers, Project Managers, and clients.   
  • Develop project governance documents to inform best practises across the service delivery team while maintaining and updating project information including capacity planning, key project KPIs etc
  • Gains familiarity with Samasource internal software and tools (For e.g. Confluence, JIRA, Google and other proprietary software)
  • Coordinates Samasource resources as they pertain to the support of assigned customers.  
  • Works on issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Collaborates cross functionally (with Samasource and Partner teams) to build and iterate on project materials to drive quality and improve project understanding and execution

EXPERIENCE

  • 1+ years relevant experience
  • BA/BS or equivalent with a strong academic record. Degrees with emphasis on project/product management and/or business/engineering/computer science/data analysis preferred 
  • Experience working across geographies/ time zones in cross cultural environments

OTHER JOB SPECIFICATIONS

  • Has strong relationship building, interpersonal communications and customer management skills.
  • 10-20% possible domestic and/or international travel.
  • Manages indirect project resources in a matrixed organization
  • Development opportunity for influencing internal and external stakeholders
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