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Solutions Engineer/ Technology Consultant

Solutions Engineer:

We are looking for a Solutions Engineer to help scale our microwork platform and improve the work experience for those we employ. Our web app, the SamaHub, manages the allocation and quality assurance of millions of microwork tasks distributed to a global network of centers operating around the clock. The Solutions Engineer is tasked with designing and delivering innovative ways to optimize using our current technology stack to help fuel our customer growth and expand the breadth of our impact.

This includes pre- and post-sales support for our rapidly-growing customer base. They will be responsible for the technical relationships with customers and prospects and will work to identify and communicate solutions to meet customer business needs. The Solutions Engineer will act as a resource for the sales, engineering, product/project management, and will work closely with other functional departments within the company.

THE COMPANY:

Samasource is an award-winning social enterprise with a huge vision - to connect the one billion people living in poverty around the world to work using technology. Samasource combines the fast-paced, results-driven culture of a tech start-up with the passion for alleviating global poverty of a non-profit. We like to move quickly and get things done - if you join us, you will be part of a dynamic team that is passionate about making an impact.

Samasource was founded in 2008 and is supported by major corporate and philanthropic funders including MasterCard, Google, eBay, Cisco, Rockefeller, Ford and the State Department. Headquartered in San Francisco’s Mission District, Samasource has 30+ employees and gives work to thousands of people worldwide.

Coordinating with sales engineers, professional services/ project management and product management, you will help build interfaces and tools that connect individuals without formal job experience to life-changing work opportunities. This allows people at the bottom of the pyramid to contribute to digital projects for some of the largest companies in the world.

THE PLATFORM:

We're building a globally distributed microwork platform customized to impact sourcing. The SamaHub includes microwork project management, quality assurance, workflow design, workspace design, and training tools. Our architecture seeks to maximize project flexibility while maintaining stability and focus on our core microwork services. 


THE TOOLS:

Our platform is built on Ruby/Rails 5, with Postgres and Redis sharing data duties. Our code is tested with RSpec/Capybara/Jasmine, continuously integrated via CircleCI, and run on Heroku. AngularJS takes care of our JavaScript needs. We collaborate through GitHub, allocate work through Pivotal Tracker, swat bugs with JIRA & bounce ideas in Slack.


RESPONSIBILITIES: 

  • Write innovative solutions to get the job done!
  • Proactively communicate with sales engineering, professional services and product teams to rapidly construct new project tools and workspaces
  • Fearlessly learn new technologies and comprehend new problem spaces in conjunction with cross functional teams at Samasource and with our client base
  • Share your work with internal and external stakeholders in team meetings and at conferences
  • Assist with evaluating third-party tools and vendors
  • Work collaboratively with engineering and product to productize solutions and incoorporate these into the SamaHub
  • Work with professional services teams to understand areas of ineffeciencies and write scripts to optimize/ customize customer data deliveries
  • Troubleshoot project issues with the work/ delivery centers needed to ensure the Samasource workforce is continuously productive
  • Understand our customer's technical environment and work with professional services to devise solutions to technical questions, needs and issues


REQUIREMENTS:

  • 2+ years of experience working with a current scripting language (ruby, python, javascript)
  • 1+ years of experience working with postgres/mySQL/ similar
  • Strong organizational skills and ability to work independently. Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
  • Git experience a plus
  • Agile development experience a plus
  • Knowledge of website construction, including HTML, JavaScript and CSS, understanding of OS and browser distinctions and how third-party software and plugins work with browsers, basic website troubleshooting and use of browser developer tools
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