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Project Analyst

JOB DESCRIPTION

Our headquarters are in San Francisco, but we are open to applicants located anywhere in the USA. 

Responsible for project/data analysis on a portfolio of technology clients. Includes project scoping, development of training and quality management strategy, monitoring KPIs until project reaches steady/stable state. 

KNOWLEDGE

  • Has strong analytical and time management skills with the ability to manage tasks associated with multiple projects simultaneously.  
  • Develops and maintains good technical and marketing knowledge of Samasource service offerings
  • Develops subject matter expertise with the Samasource internal product tool including the ability to configure tools to optimize project management practises
  • Has the skillset required to assess and understand technology utilized in the assigned customers environment.  
  • Ability to make data driven decisions and  experience using data/ statistical analysis tools, spreadsheets
  • Has the skillset required to work cross-functionally within Samasource across multiple geographies and time zones.
  • Resolves a wide range of issues in creative ways.

JOB COMPLEXITY

  • Develops/maintains strong relationships with Project Managers and Field Account Managers in order to assist in order to assist with project related tasks.  
  • Gains understanding of customer's project goals and initiatives in order to assist with project related tasks.
  • Works on medium to complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises good judgment in selecting methods and techniques for obtaining solutions.
  • Proactively networks with key contacts outside own area of expertise.

SUPERVISION

  • Receives instruction and guidance on new assignments and day to day work.  

EXPERIENCE

  • 1-2 years experience, 1-2 years in a similar role.
  • BA/BS or equivalent with a strong academic record. Degrees with emphasis on project management and/or business analysis preferred.

OTHER JOB SPECIFICATIONS

  • Backs up other Project Managers/Analysts when they are not available.
  • Has strong relationship building and interpersonal communications skills.
  • Development opportunity for managing small/low complexity projects independently.
  • Development opportunity for influencing stakeholders and presentation skills.

POSITION REQUIREMENTS

  • Complete assigned project management and delivery tasks on time and with a high level of quality
  • Complete quality analysis and sampling of worker output when required
  • Work with project teams to define, document, optimize and maintain project management and delivery processes
  • Ensure all project data and communications are entered and kept up to date in the PSA tool
  • Communicate project tasks status regularly to Project Manager
  • Compile data required to analyze project and performance data to improve execution and quality
  • Collaborate with project teams to build and iterate on training materials to drive quality and improve project understanding and execution at partner organizations
  • Assist with portfolio management activities such as invoicing, maintenance of project governance documentation and project status reporting
  • Assist with operational initiatives such as tools implementation, process improvements, group communications etc.

 

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