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Customer Success Engineer / Solutions Engineer

About the Job:

From self-driving cars to smart hardware, Samasource fuels AI.  Since our founding in 2008, we’ve been driven by the idea that through technology, we can make the world a better place. Ever since, our team has continuously broken barriers as we became the trusted, high-quality training data and validation provider for over 25% of the Fortune 50 companies. 

Samasource is searching for a talented and passionate Customer Success Engineer/Solutions Engineer to help our customers make the most out of our data annotation services. As a CSE at Samasource, you’re a strong technologist & roll-up-sleeves engineer who enjoys working directly with customers to solve challenging technology problems in AI. You will partner with our most strategic customers as a technology guide through the entire customer journey from initial requirements, to the delivery of customer architectures and technology solutions. As a part of our Customer Success team, you will focus on engaging and retaining our customers through the entire customer journey, encouraging best practice adoption of Samasource services and solutions.

Are you curious about technology and the future of work? Does our mission speak to you? Apply today!


Key Responsibilities: 

  • Consult with customers, designing computer vision and training data strategies
  • Be a technical product expert in our SamaHub technology platform
  • Implement, deploy and support customer-specific solutions or integrations, if required
  • Become an expert in the full workflow for AI training data, from data acquisition and enrichment through quality and verification.
  • Partner with Sales, Customer Success Managers, PM, and Delivery teams to implement & deliver customer solutions
  • Design solutions that artfully balance the symbiosis between technology and humanity


Minimum Qualifications:

  • 2 to 3 years of experience as a Solutions Engineer, Customer Success Engineer, Software Engineer, or equivalent 
  • Bachelor's degree in Computer Science, equivalent or relevant skills learned on the job
  • Development experience in Python, Ruby, or other web development/scripting languages
  • Experience with REST API and/or pub/sub integrations
  • Strong organizational skills and prioritization, balancing multiple challenges at once
  • Comfortable with demos and presenting at any level: engineer, data scientist, executive, meetups, demos, conferences
  • Entrepreneurial mindset
  • Ability to listen to understand customers’ needs and responding with solid technical guidance and implementation
  • Comfort moving quickly
  • Willingness to support global team and be available during various time zones


About Samasource:

25% of the Fortune 50 trust Samasource to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re experts in image, video, and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty. 


Our Culture:

Samasource is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Samasource culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).


At Samasource, we pride ourselves in being a diverse and equal opportunity employer.

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