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Bilingual Data Entry Team Leader - French

About the Job:

In preparation for Samasource’s next phase of growth, we are searching for a seasoned Team Leader. This role will be responsible for overseeing a team of bilingual data entry agents specializing in the French and English languages.

You will serve as a key partner to the Project Manager and report directly to this role.


Key Responsibilities: 

  • Coordinating with the client to discuss project requirements and feasibility, and to provide job reports
  • Creating guidelines or general documentation
  • Leading a French-language  team
  • Answering agent questions and consulting with experts to resolve particularly difficult or challenging queries or issues
  • Monitoring agent metrics on on-going jobs and preparing job metrics as part of the agent performance review
  • Coaching team members and handling performance issues whenever necessary.


Minimum Qualifications:                

  • University degree or equivalent. 
  • In lieu of a degree, 4 years of experience working with the English and French languages in a business environment will suffice. 
  • Two years of work experience in a leadership role if hired externally
  • Minimum 1 years of experience in Team leader position in a busy contact center
  • Level 3 agent is hired from within the existing agent pool
  • Fluency in English and French
  • Highly proficient in reading and writing English and French
  • Attention to detail


Preferred Qualifications:

  • Degree in a business-related field.
  • Advanced internet research skills
  • Quick learner with creative problem-solving and analytical skills.


Application deadline is September 18th, 2020. Only shortlisted candidates will be contacted.


About Samasource: 

25% of the Fortune 50 trust Samasource to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re experts in image, video, and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty.  


Our Culture:

Samasource is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Samasource culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).


Our Benefits:

Samasource offers competitive compensation commensurate with experience and a full benefits package, including: medical, pension scheme, annual leave, paid disability insurance, and professional development opportunities


At Samasource, we pride ourselves in being a diverse and equal opportunity employer.



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